Returns & Exchanges
At Völkl, we stand by the quality of our performance gear and offer a 30-day return window for unused products in their original packaging. Whether you need a different size or a different model, we are committed to ensuring you have the right equipment for your next adventure.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your unused gear in its original box, ensuring all tags are attached and the product is in showroom condition.
Ship to Völkl
Affix the prepaid shipping label provided via the portal and drop your package off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the condition of the return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing